This Privacy Policy explains how Pamukkale Hot Air Balloon collects, uses, and protects your personal information when you use our website or book our services.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you interact with our website or book a service, we may collect the following information:
- Name
- Email address
- Passport details
- Phone number
- Travel dates
- Number of guests
- Booking details
- Payment information (processed securely through payment providers)
We may also collect non-personal information such as browser type, IP address, and website usage data.
2. How We Use Your Information
Your information may be used for the following purposes:
- Processing bookings and reservations
- Providing customer support
- Sending booking confirmations
- Improving website performance
- Responding to inquiries
- Ensuring security and fraud prevention
3. Payment Information
Secure third-party payment providers process payments made through our website. We do not store full credit card information on our servers.
4. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience and analyse website performance.
Cookies help us understand how visitors use our website and allow us to improve our services.
You may choose to turn off cookies through your browser settings.
5. Third-Party Services
Our website may use third-party services such as:
- Payment providers
- Analytics tools
- Customer support platforms
- Marketing tools
These services may collect and process information in accordance with their own privacy policies.
6. Data Protection
We take reasonable security measures to protect your personal information from unauthorised access, misuse, or disclosure.
However, no online system can guarantee complete security.
7. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for data processing
If you wish to exercise any of these rights, please get in touch with us.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Children’s Privacy
Our website is not intended for children under 16 without parental supervision.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Contact
If you have any questions regarding this Privacy Policy, please get in touch with us via our Contact page.