These Terms and Conditions govern the use of our website and the booking of hot air balloon flights and related services provided by Pamukkale Hot Air Balloon. By making a booking or using our website, you agree to comply with these terms.
1. Booking Confirmation
All bookings are subject to availability. A booking is confirmed only after payment has been successfully processed and a confirmation email has been sent to the customer.
Customers must provide accurate personal and contact information during the booking process.
2. Payment
Full or partial payment may be required to confirm a reservation. Payment methods may include credit cards, online payment platforms, or other available payment systems.
Prices displayed on our website may change without prior notice until the booking is confirmed.
3. Cancellation Policy
Cancellation terms may vary depending on the product or service booked.
- Cancellations made within the allowed cancellation period may be eligible for a refund.
- Cancellations made outside the allowed cancellation period may not be refundable.
- No-shows are generally non-refundable.
For detailed information, please refer to our Cancellation Policy.
4. Weather Conditions
Hot air balloon flights depend heavily on weather conditions. For safety reasons, flights may be cancelled or postponed due to unsuitable weather such as strong winds, rain, or poor visibility.
If a flight is cancelled due to weather conditions, customers may be offered:
- An alternative flight date
- A refund according to the applicable policy
5. Safety Requirements
The safety of passengers is our highest priority. All passengers must follow instructions given by the pilot and crew before and during the flight.
Passengers may be refused participation if they:
- Are under the influence of alcohol or drugs
- Do not follow safety instructions
- Present health or safety concerns that may affect the flight
For more details, please read our guide on Balloon Flight Safety.
6. Health Restrictions
Balloon flights may not be suitable for certain individuals. The following guests are generally advised not to participate:
- Pregnant women
- Guests with serious heart or medical conditions
- Guests with mobility limitations
If you have any medical concerns, please consult your doctor before booking.
7. Age Requirements
Children may participate in balloon flights depending on age and height restrictions. A responsible adult must accompany children.
8. Passenger Responsibilities
Passengers must:
- Arrive on time at the pickup location
- Follow all safety instructions
- Provide accurate personal information
Failure to comply with these requirements may result in cancellation of participation without refund.
9. Delays and Schedule Changes
Flight schedules may change due to weather conditions, operational requirements, or aviation regulations.
We are not responsible for any additional travel costs resulting from such changes.
10. Liability
While we take all reasonable precautions to ensure safety, participation in adventure and outdoor activities involves inherent risks.
By booking a flight, passengers acknowledge these risks and agree to participate at their own discretion.
11. Photography and Media
Photos or videos may be taken during the flight experience. These images may be used for promotional purposes unless the customer requests otherwise.
12. Website Use
All content on this website, including text, images, and graphics, is protected by copyright laws and may not be reproduced without permission.
13. Third-Party Services
Third-party partners may provide some services, such as transportation or tours. We are not responsible for services provided by external operators.
14. Governing Law
The laws of the Republic of Turkey govern these Terms and Conditions.
15. Changes to Terms
We reserve the right to update these Terms and Conditions at any time without prior notice. Updates will be posted on this page.
Contact
If you have any questions regarding these Terms and Conditions, please get in touch with us via our Contact page.